Please read this Privacy Policy carefully to understand how your personal data is collected, used, and kept safe at big999 — explained in plain language.
Big999 is a trusted online gaming and Sports Betting platform that has earned the confidence of millions of users across Bangladesh. We believe that a truly trustworthy platform must go beyond great games and bonuses — it must also ensure the security of its users' personal data.
This Privacy Policy ("Policy") applies to the big999.win website and mobile app. When you open an account, play games, place bets, or use any of our services, we process certain information about you. This Policy explains that process in full.
Our Privacy Policy is reviewed and updated regularly. Members will be notified of any changes. Continuing to use our site means you agree to the latest Privacy Policy.
Big999 collects the following information to deliver its services properly and prevent fraudulent activity. We only keep what is necessary — nothing more.
| Data type | Example | Why it's needed |
|---|---|---|
| Identity information | Name, date of birth, nationality | KYC Verification & Age Confirmation |
| Contact information | Email, Phone Number | Account Security & Support |
| Financial Information | Mobile banking number | Deposits & Withdrawals |
| Identity document | NID, Passport Scan | KYC Legal Obligations |
| Device information | IP Address, Browser, OS | Security & fraud prevention |
| Gaming activity | Bet history, transaction logs | Service quality improvement and dispute resolution |
Big999 collects your information through several methods, each used solely to provide you with a better service.
Big999 uses your data only for specific, legitimate purposes. It is never used for anything else without your consent.
Big999 uses cookies to make your browsing experience smoother and more personalised. Cookies are small text files stored in your browser.
You can disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some big999 features.
Big999 uses industry-leading security technology to protect your data. Our security team monitors systems 24/7, ready to respond to any threat immediately.
As a big999 member, you have full control over your own data. We respect and uphold the following rights.
You can request to know what information big999 holds about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data where no legal obligation requires it to be retained.
You may request that we restrict the processing of your data in certain circumstances.
You can request a download of your data in a readable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, email us at [email protected]. We will respond within 30 business days.
Big999 does not retain your data indefinitely. Each type of information has a defined retention period based on legal obligations and business requirements.
| Data type | Retention period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transactions | 7 years from the date of transaction |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years from the date of conversation |
| Cookies data | Until session ends or a maximum of 1 year |
Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified in any way.
For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team. We take all your concerns seriously.
We prove through action, not just words, that your privacy is our highest priority.
Big999 uses TLS 1.3 encryption on every connection — the same level of protection used by banks and military institutions, making it virtually impossible for any third party to access your data.
Big999 never sells your personal data to advertisers or data brokers. Your data is not a product — it is our responsibility.
Our Privacy Policy follows the international GDPR standard, meaning we adhere to some of the strictest data management rules in the world.
Big999's security team monitors systems around the clock. Any suspicious activity is automatically detected and acted on immediately.
We always tell you why your data is needed and how it will be used. No hidden agendas, no surprises — transparency is what big999 stands for.
At big999, you can view, correct, or request deletion of your data at any time. Your data belongs to you.
Your data is fully protected at big999. Register today and step into the exciting world of slots, casino, and Sports Betting — completely securely.